puzzled about plants?
check out our FAQ for all your plant-based queries!
FAQs
orders & delivery
how long does delivery take?
Delivery will depend on your order. Live plants are delivered through Grab and Lalamove, meaning you can choose either same-day delivery or request a date. Non-live plants are delivered through J&T, which generally takes 3-5 business days.
where do you ship?
Live plants are available for delivery only within the Klang Valley area. However, our essentials and pots can be posted within Malaysia.
is there a delivery fee?
Yes, this will be calculated at check-out. Alternatively, you can collect your plant from us at no cost.
is there any other way to order?
If you’re having trouble using our website, you can DM us on Instagram!
products
how often do you update your stock?
All our plants are grown with love in our plant nursery, so stock depends on the time of year and any seasonal changes. We’re always trying new things, so check back regularly for any new products!
what’s included in my order?
Each plant comes with a basic care guide. Plantlings come either in a nursery pot or polybag depending on the product, and potted plants arrive in the pot featured with the product.
do you have gift options?
You can include a gift note with your order! Simply add your message at checkout.
i think something’s wrong with my plant, can you help?
Don’t worry! We have a whole host of guides for you to breathe life back into your leafy friend. We’re also happy to chat through Instagram DM if you can’t find what you’re looking for.
i’m a new plant parent. what plants would you recommend?
Welcome to the family! It’s good to start with something that’s relatively easy to look after. Check out our handy guides and pick one that suits you best.
services
what services do you offer?
We currently have a range of services, including a repotting service to help you as your plant grows, and a rehab service if your plant isn’t looking too good. For a full list of everything we can do for you, check out our services.
how can i book?
Follow the instructions on the service you’d like to book.
how can i stay up to date with what tanamsaraheights is up to?
We’re very active on Instagram! Follow us @tanamsaraheights to stay in the loop.
question not answered?
get in touch and we’ll do our best to help!